# Welco Help Centre

## Docs

- [Auto-Hangup Configuration](https://docs.welco.ai/advanced-settings/auto-hangup.md): Configure automatic call termination settings for your Welco AI receptionist. Set up silence detection, interaction-based hangups, and custom farewell messages to optimize call handling efficiency.
- [Ambient Background Noise](https://docs.welco.ai/advanced-settings/background-noise.md): Configure ambient background sounds for your Welco AI receptionist to fill silence during processing and create a more natural conversation experience.
- [Call Recording Setup - Enable Recording & Access Recordings](https://docs.welco.ai/advanced-settings/call-recording.md): Enable call recording for your AI receptionist and access recordings from call management. Simple setup guide for recording preferences and playback options.
- [Smart Call Analysis](https://docs.welco.ai/advanced-settings/smart-call-analysis.md): Set up automated call insights and data extraction for your Welco AI receptionist. Configure custom fields to capture important information from every conversation automatically.
- [Common Questions Setup - Configure AI Receptionist FAQs](https://docs.welco.ai/basic-settings/common-questions.md): Set up frequently asked questions for your AI receptionist. Create pre-configured answers, customize responses, and help your AI handle common caller inquiries professionally.
- [AI Receptionist Greetings Setup](https://docs.welco.ai/basic-settings/greeting-phrase.md): Set up custom greeting messages for your AI phone receptionist. Professional templates, best practices, and step-by-step configuration guide for creating perfect first impressions.
- [Voice Models & Languages Configuration](https://docs.welco.ai/basic-settings/voice-models.md): Configure AI voices and language preferences for your Welco AI receptionist. Learn about voice options, language settings, performance implications, and how to optimize for your business needs.
- [Intake Forms Management - Design Forms & Collect Responses](https://docs.welco.ai/communication-features/intake-forms.md): Create custom intake forms for your AI receptionist. Design forms, collect caller responses during calls, and manage submissions through an easy-to-use interface.
- [SMS Integration](https://docs.welco.ai/communication-features/send-sms.md): Configure text messaging for your Welco AI receptionist with custom templates and conditional triggers to automatically send SMS messages based on call conversations and customer needs.
- [Call Transfer Setup](https://docs.welco.ai/communication-features/transfer-call.md): Configure call transfer scenarios for your Welco AI receptionist to intelligently route calls to the right human agents based on customer needs and conversation context.
- [How to Sign Up for Welco](https://docs.welco.ai/getting-started/how-to-register.md): Complete step-by-step guide to creating your Welco account, from initial signup through account activation and dashboard access.
- [Your First AI Receptionist - 5-Minute Setup](https://docs.welco.ai/getting-started/quick-setup.md): Get your AI receptionist up and running in just 5 minutes. This quick tutorial takes you from signup to receiving your first call with step-by-step instructions.
- [Welco Structure Explained](https://docs.welco.ai/getting-started/welco-explained.md): Understand how Welco AI Receptionist is architected with Core Receptionist, Prompts, Knowledge Base, and Workflows working together to handle your business calls intelligently.
- [Welcome to Welco Documentation](https://docs.welco.ai/index.md): Your AI receptionist is just minutes away from being fully set up.
- [Document Upload Guide - Add Files to AI Knowledge Base](https://docs.welco.ai/knowledge-base-management/document-upload.md): Upload PDFs, DOCX, EPUB, TXT, and HTML files to your AI receptionist's knowledge base. Simple step-by-step guide for adding business documents and files.
- [Creating FAQ Pairs - Add Q&A to AI Knowledge Base](https://docs.welco.ai/knowledge-base-management/faq-knowledge.md): Create question-answer pairs for your AI receptionist's knowledge base. Simple guide for adding FAQ content to help your AI handle common inquiries effectively.
- [Adding Text-Based Knowledge - Input Business Information](https://docs.welco.ai/knowledge-base-management/text-based-knowledge.md): Learn how to add text-based knowledge to your AI receptionist. Input business information, policies, and procedures with step-by-step instructions for knowledge training.
- [Web Content Integration - Import Website URLs to Knowledge Base](https://docs.welco.ai/knowledge-base-management/web-content-integration.md): Import knowledge directly from website URLs to your AI receptionist. Simple step-by-step guide for adding web content to enhance your AI's knowledge base.
- [Notifications & Alerts Setup - Email & SMS Notifications](https://docs.welco.ai/notifications/email-and-text-notifications.md): Set up email and SMS notifications for your AI receptionist. Get alerted when calls are received, missed, or when important events occur with your phone system.
- [How to Business Hours Setup for AI Receptionist?](https://docs.welco.ai/phone-number-setup/business-hours.md): Learn how to configure business hours in Welco. Set weekly schedules, after-hours routing, human agent backup, and automatic call handling for your AI receptionist.
- [Phone Number Setup](https://docs.welco.ai/phone-number-setup/get-a-number.md): Learn how to purchase a new phone number for your AI receptionist through Welco's integrated marketplace. Step-by-step guide to get your business phone number active in minutes.
- [Twilio Integration Guide](https://docs.welco.ai/phone-number-setup/twilioguide.md): Import your existing Twilio phone number to Welco. Connect your Twilio account and port your number to work with your AI receptionist while maintaining all your existing capabilities.
- [Prompt Engineering Guide for AI Receptionist](https://docs.welco.ai/prompting-guide/prompt-engineering-guide.md): Master the art of crafting effective prompts for your Welco AI receptionist. Learn best practices for greetings, conversation flows, system instructions, and troubleshooting common prompt issues.
- [Common Workflow Patterns in Welco AI](https://docs.welco.ai/workflows/fundamentals/common-workflow-patterns.md): Explore pre-built workflow patterns in Welco AI for healthcare, real estate, customer service, and business—ready templates to streamline call automation.
- [Introduction to Workflows in Welco AI ](https://docs.welco.ai/workflows/fundamentals/introduction-to-workflows.md): Learn how to build visual, node-based workflows in Welco AI to automate calls, integrate systems, and create smarter conversational experiences.
- [Call Transfer Nodes - Route to Human Agents ](https://docs.welco.ai/workflows/node-types/call-transfer-nodes.md): Configure call transfer nodes to route calls to human agents, departments, or external numbers. Seamless escalation and handoff management.
- [Conversation Nodes - AI Interactions](https://docs.welco.ai/workflows/node-types/conversation-nodes.md): Configure AI conversation nodes to handle dynamic interactions with callers. Advanced prompt engineering and response handling.
- [Extract Variables Nodes - Parse Conversation Data ](https://docs.welco.ai/workflows/node-types/extract-variable-nodes.md): Configure extract variables nodes to parse and structure information from conversations. AI-powered data extraction and variable management.
- [Function Nodes - Execute Business Logic](https://docs.welco.ai/workflows/node-types/function-nodes.md): Configure function nodes for API calls, database operations, and business logic execution. CRM integration, payment processing, and custom workflows.
- [Intake Form Nodes - Collect Structured Data ](https://docs.welco.ai/workflows/node-types/intake-form-nodes.md): Configure intake form nodes to collect structured information from callers. Form design, validation, and data management for workflows.
- [Logic Split Nodes - Conditional Routing ](https://docs.welco.ai/workflows/node-types/logic-split-nodes.md): Configure logic split nodes for conditional workflow routing based on data, responses, and business rules. Dynamic decision-making in call flows.
- [SMS Nodes - Text Message Integration ](https://docs.welco.ai/workflows/node-types/sms-nodes.md): Configure SMS nodes to send text messages during calls. Confirmations, links, follow-ups, and multi-modal communication workflows.

## Optional

- [Documentation](https://docs.welco.ai/)
- [Blog](https://welco.ai/blog/)