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Call Recording Setup

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Enabling Call Recording

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Step 1: Navigate to Advanced Settings

1. Log into your Welco AI dashboard
2. Click on My Receptionist in the main navigation
3. Go to **Advanced Settings section **and scroll down

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Step 2: Enable Call Recording

1. In the Call Recording & Features section, find the Record Calls toggle
2. Click the switch to enable call recording
3. You will see a confirmation message: “Call recording enabled successfully”

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Accessing Call Recordings

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Step 1: Navigate to Call Management

1. From your dashboard, click on Call Management in the main navigation
2. Select the Call Logs tab to view your call history

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Step 2: Locate Recorded Calls

1. Browse your call logs to find calls with recordings
2. Calls with available recordings display a Play button (▶️) next to the call details
3. Calls without recordings will not show the play button

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Step 3: Play Call Recordings

1. Click the Play button next to any recorded call
2. The audio player will appear below the call details
3. Use the player controls to:
   • Play/pause the recording
   • Adjust playback speed
   • Skip to different parts of the conversation

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Step 4: View Call Details

1. Click the Details button (👁️) to view complete call information
2. Click the Transcript button (📄) to read the conversation transcript
3. Use the Smart Analysis feature for AI-generated call insights

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Recording Storage

• Format: High-quality audio files
• Access: Temporary secure URLs generated when accessed
• Retention: Recordings are available for the duration of your subscription
• Security: All recordings are encrypted and accessible only to authorized account users