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Phone Number Setup

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Before You Start

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Requirements

• Active Welco account (free trial or paid subscription)
• Payment method added to your account
• Decision on preferred area code/location for your number

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Pricing Information

• Phone numbers are billed monthly as part of your subscription
• No setup fees or activation charges
• Unlimited incoming calls included
• Additional usage charges may apply for high-volume accounts

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Step 1: Access Phone Number Purchase

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For New Accounts

1. After completing signup, you’ll see the dashboard welcome screen
2. Look for the “Start free trial” button or card
3. Click “Start free trial” to start the selection process

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For Existing Accounts

1. Log into your Welco dashboard at https://app.welco.ai
2. Navigate to Phone Numbers in the left sidebar
3. Click the “Purchase New Number” button
4. You’ll be taken to the number selection interface

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Step 2: Choose Your Phone Number Location

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Select Your Preferred Area

1. You’ll see a location selection interface
2. Choose Country: Select your country from the dropdown (if international options are available)
3. Select State/Province: Choose your state or region
4. Pick Area Code: Select your preferred area code from available options

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Area Code Considerations

• Local Presence: Choose an area code where your customers are located
• Toll-Free Options: Look for 800, 888, 877, 866, 855, 844, 833 numbers if available
• Availability: Some popular area codes may have limited number availability

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Step 3: Select Your Specific Number

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Browse Available Numbers

1. After selecting your area code, you’ll see a list of available phone numbers
2. Numbers are displayed in an easy-to-read format: (555) 123-4567
3. Browse the options

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Number Selection Tips

• Look for easy-to-remember patterns (repeated digits, sequences)
• Avoid numbers that might be hard to say over the phone
• Consider if the number spells anything relevant to your business
• Check that you’re comfortable with the specific digits

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Choose Your Number

1. Click on your preferred number to select it
2. The number will be highlighted to show your selection
3. You’ll see a preview of your choice with confirmation details

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Step 4: Verify Your Number is Active

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Immediate Activation

1. Check your dashboard - your new number should appear in the Phone Numbers section
2. Look for the green “Active” status next to your number
3. Test the connection by calling your new number from another phone
4. Verify your AI answers using your configured greeting

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Test Your New Number

1. Call your new number from your personal or another business phone
2. Listen for your AI receptionist to answer with the configured greeting
3. Have a brief conversation to ensure everything works properly
4. Check your dashboard to see the test call logged in your call history