Getting Started
The first step to success is setup. These guides will walk you through essential configuration.Sign Up for Welco
Create your account and start your free trial in just a few minutes
5-Minute Setup
Get your AI receptionist answering calls in under 5 minutes
Understanding Welco
Learn how Welco’s AI receptionist system works
Get Your Phone Number
Purchase a new number or import your existing business line
🔧 Core Configuration
Fine-tune Welco to match your tone, branding, and business needs.Greeting Messages
Create welcoming first impressions with custom greetings
Voice Selection
Choose the perfect voice and speaking style for your brand
Common Questions
Set up pre-configured answers to frequently asked questions
Business Hours
Configure when your AI should answer vs. route to humans
📚 Knowledge Management
Teach your AI about your business to provide accurate, helpful responses.Add Text Knowledge
Input business information, policies, and procedures directly
Upload Documents
Add PDFs, Word docs, and other files to your knowledge base
Import from Website
Pull knowledge directly from your website URLs
Create FAQ Pairs
Build specific question-answer pairs for common inquiries
⚙️ Advanced Features
Unlock powerful capabilities to enhance your AI receptionist experience.Call Recording
Enable call recording and access your conversation history
Intake Forms
Collect structured information from callers during conversations
Call Transfers
Route calls to human agents when needed
SMS Integration
Send text messages as part of your call workflows
🔗 Integrations
Connect Welco with your existing business tools and phone systems.Twilio Integration
Import your existing Twilio phone numbers to Welco
Prompt Engineering
Optimize your AI’s responses with advanced prompting techniques
🎯 Quick Actions
Jump straight to what you need to accomplish today.Test Your Setup
Make a test call to verify everything works
View Call History
Check recent calls and collected information
Update Business Info
Keep your AI’s knowledge current and accurate
Need Help?
Can’t find what you’re looking for? Our support team is here to help.Contact Support
Get personalized help from our customer success team